{"id":17951,"date":"2026-04-21T17:45:12","date_gmt":"2026-04-21T15:45:12","guid":{"rendered":"https:\/\/www.antegma.com\/service\/"},"modified":"2026-04-23T00:54:24","modified_gmt":"2026-04-22T22:54:24","slug":"service","status":"publish","type":"page","link":"https:\/\/www.antegma.com\/en\/partners\/monday-com\/service\/","title":{"rendered":"monday service: consulting &#038; implementation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17951\" class=\"elementor elementor-17951\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-066d6ad e-con-full e-flex e-con e-parent\" data-id=\"066d6ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0712b6b e-flex e-con-boxed e-con e-child\" data-id=\"0712b6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44e676b e-con-full e-flex e-con e-child\" data-id=\"44e676b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bcee52 elementor-widget elementor-widget-text-editor\" data-id=\"9bcee52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>monday service<\/strong> is the service desk and ticketing solution of the monday platform \u2014 for IT support, internal service (HR, facility, procurement), and external customer support. As a <strong>certified monday.com partner<\/strong>, we help service organizations select, set up, integrate, and migrate to monday service.<\/p><p>This page gives you the overview: what monday service does, in which service use cases it delivers the most leverage, which services we offer around the product, and which service areas it&#8217;s suitable for.<\/p><p>monday service is part of the <a href=\"\/en\/partners\/monday-com\/\">monday.com platform<\/a> \u2014 you can combine it cross-functionally with <a href=\"\/en\/partners\/monday-com\/work-management\/\">monday work management<\/a>, <a href=\"\/en\/partners\/monday-com\/crm\/\">monday CRM<\/a>, <a href=\"\/en\/partners\/monday-com\/dev\/\">monday dev<\/a>, and <a href=\"\/en\/partners\/monday-com\/campaigns\/\">monday campaigns<\/a> \u2014 for example, for seamless escalations from the service desk into engineering or account management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9b7809 e-con-full e-flex e-con e-child\" data-id=\"c9b7809\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf56197 elementor-widget elementor-widget-image\" data-id=\"bf56197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/monday.com\/partners\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"285\" src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-com-certified-partner-badge-300x285.png\" class=\"attachment-medium size-medium wp-image-17114\" alt=\"Monday.com Certified Partner \u2014 antegma\" srcset=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-com-certified-partner-badge-300x285.png 300w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-com-certified-partner-badge-1024x972.png 1024w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-com-certified-partner-badge-768x729.png 768w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-com-certified-partner-badge-1536x1458.png 1536w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-com-certified-partner-badge-2048x1944.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9930a elementor-widget elementor-widget-image\" data-id=\"eb9930a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service-logo-pack-768x432.png\" class=\"attachment-medium_large size-medium_large wp-image-17452\" alt=\"monday service Produkt-Logo\" srcset=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service-logo-pack-768x432.png 768w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service-logo-pack-300x169.png 300w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service-logo-pack-1024x576.png 1024w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service-logo-pack-1536x864.png 1536w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service-logo-pack-2048x1152.png 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1fcb1f e-flex e-con-boxed e-con e-child\" data-id=\"a1fcb1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-440f875 elementor-widget elementor-widget-heading\" data-id=\"440f875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is monday service?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ace9b7b elementor-widget elementor-widget-text-editor\" data-id=\"ace9b7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>monday service<\/strong> is the specialized service desk and ticketing application of the monday.com platform. Service teams manage <strong>tickets<\/strong>, <strong>requests<\/strong>, <strong>SLAs<\/strong>, and <strong>knowledge base articles<\/strong> in flexible, board-based structures \u2014 without rigid ITSM schemas, but with full adaptability to your own service process.<\/p><p>Add to that multi-channel intake (email, web form, portal, chat integration), automated classification and routing, SLA tracking with escalation logic, self-service portals for end users, AI-supported reply suggestions, and an integrated customer portal. Through native integrations and the monday API, monday service connects to Microsoft 365, Slack, Salesforce, Jira, and common identity providers.<\/p><p>Compared to classic helpdesk solutions like Zendesk, Jira Service Management, or Freshdesk, monday service is significantly more flexible in workflow and data model adaptation \u2014 particularly strong in cross-functional service scenarios (IT + HR + Facility on a single platform instead of multiple specialized tools). Zendesk remains stronger when pure customer-support volume with omnichannel depth is the priority; Jira Service Management for engineering-centric ITSM scenarios with ITIL depth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b210c6b elementor-widget elementor-widget-video\" data-id=\"b210c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=O7XautkvRDU&quot;,&quot;lazy_load&quot;:&quot;yes&quot;,&quot;yt_privacy&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e94fc32 e-flex e-con-boxed e-con e-child\" data-id=\"e94fc32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eed6ffa elementor-widget elementor-widget-heading\" data-id=\"eed6ffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where monday service delivers the most leverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7e42c5 elementor-widget elementor-widget-text-editor\" data-id=\"d7e42c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Across our projects, six application areas stand out where monday service delivers value particularly fast:<\/p><ul><li><strong>IT service desk.<\/strong> Classic incident, request, and change management for internal IT teams \u2014 with SLA tracking, prioritization, escalation, and reporting for IT leadership.<\/li><li><strong>Cross-functional internal service.<\/strong> HR, facility, procurement, or legal requests are bundled in a shared service layer \u2014 employees have a single access point, service teams each work in their own boards.<\/li><li><strong>External customer support.<\/strong> Customer support tickets with multi-channel intake, knowledge base linking, SLA reporting, and automated escalation to account management or engineering.<\/li><li><strong>Service request and approval workflows.<\/strong> Standardized service requests (hardware orders, access rights, onboarding) with automated approval loops and hand-off to implementation teams.<\/li><li><strong>SLA tracking and reporting.<\/strong> Real-time dashboards for service leadership: first-response time, resolution time, SLA compliance, backlog trends, top volume sources.<\/li><li><strong>Cross-product escalation.<\/strong> Tickets the service team can&#8217;t solve alone are passed directly into <a href=\"\/en\/partners\/monday-com\/dev\/\">monday dev<\/a> as a bug, into <a href=\"\/en\/partners\/monday-com\/work-management\/\">monday work management<\/a> as a project task, or into <a href=\"\/en\/partners\/monday-com\/crm\/\">monday CRM<\/a> as an account escalation \u2014 without switching tools.<\/li><li><strong>AI classification and reply suggestions for tickets.<\/strong> With <a href=\"\/en\/partners\/monday-com\/ai\/\">monday AI<\/a>, tickets are automatically categorized and routed; for standard requests, AI proposes complete draft replies. First-response time drops significantly.<\/li><\/ul><p>Each of these use cases can be implemented as a standalone first release \u2014 without rebuilding the entire service tool landscape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e992cd9 e-flex e-con-boxed e-con e-child\" data-id=\"e992cd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67f0fbc elementor-widget elementor-widget-heading\" data-id=\"67f0fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Functions and features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0375aab elementor-widget elementor-widget-text-editor\" data-id=\"0375aab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>monday service combines classic service-desk functionality with the flexibility and cross-functionality of the monday.com platform. The most important capability areas:<\/p><p><strong>Ticketing and intake<\/strong><\/p><ul><li><strong>Multi-channel intake<\/strong> \u2014 email-to-ticket, web forms, self-service portal, native Slack and Microsoft Teams integration, optional chat integration.<\/li><li><strong>Customizable ticket structures<\/strong> \u2014 any fields and status models per service area.<\/li><li><strong>Automatic classification and routing<\/strong> \u2014 rule-based assignment to teams, skill-based routing, round-robin, or load balancing.<\/li><\/ul><p><strong>SLA management<\/strong><\/p><ul><li><strong>SLA definitions<\/strong> \u2014 first-response and resolution targets per priority, service area, or customer tier.<\/li><li><strong>Escalation logic<\/strong> \u2014 automatic notifications, re-assignment, or escalation tickets when SLA breach is imminent.<\/li><li><strong>SLA reporting<\/strong> \u2014 dashboards for compliance rates, trend analyses, and hot-spot detection.<\/li><\/ul><p><strong>Self-service and knowledge base<\/strong><\/p><ul><li><strong>Customer portal<\/strong> \u2014 external or internal end users submit requests, see ticket status, and find solution suggestions.<\/li><li><strong>Knowledge base articles<\/strong> \u2014 structured solution database, integrated with tickets and searchable.<\/li><li><strong>AI-supported reply suggestions<\/strong> \u2014 monday AI proposes responses based on similar resolved tickets.<\/li><\/ul><p><strong>Automation and workflows<\/strong><\/p><ul><li><strong>No-code automations<\/strong> \u2014 trigger-action recipes for recurring service steps: escalation, re-assignment, status updates, notifications.<\/li><li><strong>Approval workflows<\/strong> \u2014 multi-step approval loops with defined ownership.<\/li><li><strong>Cross-board workflows<\/strong> \u2014 tickets can be automatically passed into other monday products (Dev, CRM, Work Management).<\/li><\/ul><p><strong>Integration and extensibility<\/strong><\/p><ul><li><strong>Native integrations<\/strong> \u2014 Microsoft 365, Outlook, Gmail, Slack, Microsoft Teams, Jira, Salesforce, Okta, Azure AD, and many more.<\/li><li><strong>GraphQL API and webhooks<\/strong> \u2014 custom integrations via Make.com, Zapier, or proprietary connectors.<\/li><li><strong>Cross-product linking<\/strong> \u2014 seamless data flows between monday service and monday dev, CRM, work management on a shared data layer.<\/li><\/ul><p><strong>Governance and compliance<\/strong><\/p><ul><li><strong>Permissions and privacy<\/strong> \u2014 granular rights at workspace, board, item, and column level; private boards for confidential service data.<\/li><li><strong>Single sign-on (SAML\/SCIM), audit logs<\/strong> \u2014 enterprise-ready; SOC 2, ISO 27001, GDPR-compliant; EU data centers available.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07dea33 elementor-pagination-position-inside elementor-arrows-position-inside elementor-widget elementor-widget-image-carousel\" data-id=\"07dea33\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 5\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/English_1_monday-service_ticket-board-scaled.png\" alt=\"monday service Ticket-Board\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 5\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/English_2_monday-service_dashboard-scaled.png\" alt=\"monday service Dashboard\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 5\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/English_3_monday-service_portal-home-scaled.png\" alt=\"monday service Customer-Portal Home\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 5\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/English_4_monday-service_portal-view-scaled.png\" alt=\"monday service Portal-Ansicht\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 5\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/monday-service_-AI-suggestions_03-scaled.png\" alt=\"monday service AI-Antwortvorschl\u00e4ge\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-right\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M696 533C708 521 713 504 713 487 713 471 708 454 696 446L400 146C388 133 375 125 354 125 338 125 325 129 313 142 300 154 292 171 292 187 292 204 296 221 308 233L563 492 304 771C292 783 288 800 288 817 288 833 296 850 308 863 321 871 338 875 354 875 371 875 388 867 400 854L696 533Z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-857a66a e-flex e-con-boxed e-con e-child\" data-id=\"857a66a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93e85e9 elementor-widget elementor-widget-heading\" data-id=\"93e85e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our services for monday service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8c78c elementor-widget elementor-widget-text-editor\" data-id=\"2c8c78c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We support monday service projects in six progressive steps. Depending on maturity and service complexity, we combine the services modularly:<\/p><ol><li><strong>Discovery and service use-case assessment.<\/strong> We analyze existing service processes, ticket volumes, escalation paths, SLA requirements, and tool landscape \u2014 and prioritize the service areas with the strongest business impact.<\/li><li><strong>Service setup and workflow design.<\/strong> Building ticket structures, status models, SLA definitions, routing rules, escalation logic, approval workflows, and permission models.<\/li><li><strong>Self-service portal and knowledge base.<\/strong> Configuration of the customer portal, building the initial knowledge base structure, migration of existing knowledge articles, integration into self-service flows.<\/li><li><strong>Integration with identity and stack systems.<\/strong> Connection to SSO (Azure AD, Okta), Microsoft 365, Slack, Salesforce, Jira, plus ITAM or monitoring tools where relevant \u2014 via native integrations, Make.com, Zapier, or custom-built connectors.<\/li><li><strong>Migration from existing systems.<\/strong> Data migration from Zendesk, Jira Service Management, Freshdesk, ServiceNow, older helpdesk solutions, or email\/Excel-based ticketing \u2014 including mapping of status values, categories, SLA definitions, and ticket history.<\/li><li><strong>Enablement, training, and adoption.<\/strong> Training for service agents, service leadership, admins, and end users. Establishing an operating model including SLA review, knowledge maintenance, and licensing processes.<\/li><\/ol><p>The approach is iterative: first productive service use cases in four to six weeks, further extensions as needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb961cb e-flex e-con-boxed e-con e-child\" data-id=\"cb961cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d93c3d elementor-widget elementor-widget-heading\" data-id=\"0d93c3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why antegma as your partner for monday service<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ff058e e-grid e-con-full e-con e-child\" data-id=\"0ff058e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e23e53 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5e23e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrows-up-to-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIterative methodology\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFirst productive service use cases in four to six weeks. Scaling across service areas, locations, or brands follows once the core is stable.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55ea0b7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"55ea0b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-globe\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M336.5 160C322 70.7 287.8 8 248 8s-74 62.7-88.5 152h177zM152 256c0 22.2 1.2 43.5 3.3 64h185.3c2.1-20.5 3.3-41.8 3.3-64s-1.2-43.5-3.3-64H155.3c-2.1 20.5-3.3 41.8-3.3 64zm324.7-96c-28.6-67.9-86.5-120.4-158-141.6 24.4 33.8 41.2 84.7 50 141.6h108zM177.2 18.4C105.8 39.6 47.8 92.1 19.3 160h108c8.7-56.9 25.5-107.8 49.9-141.6zM487.4 192H372.7c2.1 21 3.3 42.5 3.3 64s-1.2 43-3.3 64h114.6c5.5-20.5 8.6-41.8 8.6-64s-3.1-43.5-8.5-64zM120 256c0-21.5 1.2-43 3.3-64H8.6C3.2 212.5 0 233.8 0 256s3.2 43.5 8.6 64h114.6c-2-21-3.2-42.5-3.2-64zm39.5 96c14.5 89.3 48.7 152 88.5 152s74-62.7 88.5-152h-177zm159.3 141.6c71.4-21.2 129.4-73.7 158-141.6h-108c-8.8 56.9-25.6 107.8-50 141.6zM19.3 352c28.6 67.9 86.5 120.4 158 141.6-24.4-33.8-41.2-84.7-50-141.6h-108z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDACH presence\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tConsulting and implementation in German and English, with teams in Munich and St. Georgen. Data processing in the EU, one time zone, one legal framework \u2014 relevant for service data under GDPR.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c1e22 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"57c1e22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plug\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M320,32a32,32,0,0,0-64,0v96h64Zm48,128H16A16,16,0,0,0,0,176v32a16,16,0,0,0,16,16H32v32A160.07,160.07,0,0,0,160,412.8V512h64V412.8A160.07,160.07,0,0,0,352,256V224h16a16,16,0,0,0,16-16V176A16,16,0,0,0,368,160ZM128,32a32,32,0,0,0-64,0v96h64Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIntegration with identity and stack systems\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSSO via Azure AD or Okta, Microsoft 365 depth, connections to Salesforce, Jira, and ITSM neighboring systems \u2014 via Make.com, Zapier, or custom-built connectors.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bccf3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"45bccf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-right-left\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMigration experience from classic helpdesks\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe have migrated service teams from Zendesk, Jira Service Management, Freshdesk, ServiceNow, and older solutions to monday service \u2014 with SLAs, categories, and ticket history.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2dd615 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a2dd615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrows-spin\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCross-functional service experience\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWe use monday service not only for classic IT service desks, but also for HR, facility, procurement, and external customer support \u2014 with a coherent platform architecture.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f35517 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1f35517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle-check\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCertified monday.com partner\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tantegma is officially certified as a monday.com partner. Service architectures, integrations, and recommendations reflect the current state of the platform.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d3291b e-flex e-con-boxed e-con e-child\" data-id=\"6d3291b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-523af74 elementor-widget elementor-widget-heading\" data-id=\"523af74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready for your monday service rollout?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-999b89c elementor-widget elementor-widget-text-editor\" data-id=\"999b89c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Whether you&#8217;re rolling out monday service, replacing an existing helpdesk tool, or deciding between monday service, Zendesk, Jira Service Management, or Freshdesk, we start with an initial conversation. The outcome: a clear picture of your starting point, prioritized service areas, migration effort, and an implementation roadmap.<\/p><p>Want to try monday service yourself first? Start for free via our partner link.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af7abc elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2af7abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book an initial conversation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acaf0a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5acaf0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/try.monday.com\/service-antegma-website\" target=\"_blank\" rel=\"sponsored noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Try monday service for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-222ad6e elementor-widget elementor-widget-text-editor\" data-id=\"222ad6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 0.75em; opacity: 0.85;\"><em>If a contract is signed via our partner link, antegma receives a referral commission from monday.com. There are no additional costs for you.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aebe80 e-flex e-con-boxed e-con e-child\" data-id=\"0aebe80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9340c89 elementor-widget elementor-widget-heading\" data-id=\"9340c89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You might also be interested in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b5ea63 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"2b5ea63\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:20,&quot;sizes&quot;:[]},&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19907 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-company category-conference category-content-supply-chain category-digital-marketing category-generative-ai tag-adobe tag-adobe-genstudio tag-adobe-summit-en tag-agentic-ai-en tag-content-supply-chain tag-operating-model-en\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/27\/operating-model-agentic-content-supply-chain-adobe-summit-2026\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"768\" height=\"430\" src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_838371130-768x430.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-19882\" alt=\"\" srcset=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_838371130-768x430.jpeg 768w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_838371130-300x168.jpeg 300w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_838371130-1024x574.jpeg 1024w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_838371130-1536x861.jpeg 1536w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_838371130-2048x1148.jpeg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/27\/operating-model-agentic-content-supply-chain-adobe-summit-2026\/\" >\n\t\t\t\tOperating Model, Not Tools: How the Content Supply Chain Becomes Agentic (Adobe Summit 2026)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tApril 27, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>dobe Summit 2026: 80 % of brands struggle with data foundation. The five pillars of an agentic Content Supply Chain \u2014 and antegma&#8217;s operating-model framework. <\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/27\/operating-model-agentic-content-supply-chain-adobe-summit-2026\/\" aria-label=\"Read more about Operating Model, Not Tools: How the Content Supply Chain Becomes Agentic (Adobe Summit 2026)\" tabindex=\"-1\" >\n\t\t\tRead more\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18003 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-company category-conference category-generative-ai category-work-management tag-adobe tag-adobe-summit-en tag-adobe-workfront tag-content-supply-chain\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/23\/adobe-workfront-2026-system-of-record-ai-orchestration-layer\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"486\" src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1676370290_resized-768x486.jpg\" class=\"attachment-medium_large size-medium_large wp-image-17985\" alt=\"Frau im wei\u00dfen Anzug mit Sonnenbrille und humanoider Roboter R\u00fccken an R\u00fccken \u2014 Symbolbild f\u00fcr die Partnership zwischen Mensch und AI in modernen Marketing-Operations\" srcset=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1676370290_resized-768x486.jpg 768w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1676370290_resized-300x190.jpg 300w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1676370290_resized-1024x649.jpg 1024w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1676370290_resized-1536x973.jpg 1536w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1676370290_resized-2048x1297.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/23\/adobe-workfront-2026-system-of-record-ai-orchestration-layer\/\" >\n\t\t\t\tHow Adobe Workfront 2026 Extends the System of Record with an AI Orchestration Layer\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tApril 23, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Adobe extends Workfront in 2026 with an AI orchestration layer. The system of record stays \u2014 and provides the context without which agents cannot do anything meaningful.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/23\/adobe-workfront-2026-system-of-record-ai-orchestration-layer\/\" aria-label=\"Read more about How Adobe Workfront 2026 Extends the System of Record with an AI Orchestration Layer\" tabindex=\"-1\" >\n\t\t\tRead more\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-17803 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-company category-conference category-ecommerce category-generative-ai tag-adobe tag-adobe-commerce tag-adobe-summit-en\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/22\/adobe-summit-2026-adobe-commerce-recap\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"348\" src=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1221850534-extended-768x348.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-17860\" alt=\"\" srcset=\"https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1221850534-extended-768x348.jpeg 768w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1221850534-extended-300x136.jpeg 300w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1221850534-extended-1024x464.jpeg 1024w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1221850534-extended-1536x695.jpeg 1536w, https:\/\/www.antegma.com\/wp-content\/uploads\/2026\/04\/AdobeStock_1221850534-extended-2048x927.jpeg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/22\/adobe-summit-2026-adobe-commerce-recap\/\" >\n\t\t\t\tAdobe Commerce at Summit 2026: Agentic Commerce, Commerce MCP und Developer Agent\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tApril 22, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Adobe Summit 2026: Commerce MCP, Developer Agent, and Brand Concierge. An analysis from an Adobe partner and Summit perspective by antegma.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.antegma.com\/en\/blog\/2026\/04\/22\/adobe-summit-2026-adobe-commerce-recap\/\" aria-label=\"Read more about Adobe Commerce at Summit 2026: Agentic Commerce, Commerce MCP und Developer Agent\" tabindex=\"-1\" >\n\t\t\tRead more\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2765bdd e-flex e-con-boxed e-con e-child\" data-id=\"2765bdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f041d elementor-widget elementor-widget-heading\" data-id=\"69f041d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about monday service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb62c66 elementor-widget elementor-widget-n-accordion\" data-id=\"fb62c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2630\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2630\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What is monday service? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2630\" class=\"elementor-element elementor-element-b601967 e-con-full e-flex e-con e-child\" data-id=\"b601967\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4edf863 elementor-widget elementor-widget-text-editor\" data-id=\"4edf863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>monday service is the service desk and ticketing solution of the monday.com platform. Service teams manage tickets, requests, SLAs, and knowledge base articles in flexible boards. Multi-channel intake (email, portal, Slack\/Teams), automatic routing, SLA tracking with escalation, and a self-service portal are included. Through the API and native integrations, monday service connects to identity providers, Microsoft 365, Salesforce, Jira, and 1,500+ other applications \u2014 and can be linked cross-functionally with monday CRM, work management, and dev.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2631\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2631\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> When is monday service the right choice compared to Zendesk or Jira Service Management? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2631\" class=\"elementor-element elementor-element-a2316c6 e-con-full e-flex e-con e-child\" data-id=\"a2316c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-485dfc1 elementor-widget elementor-widget-text-editor\" data-id=\"485dfc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Both alternatives are strong service platforms but built for different profiles. <strong>Zendesk<\/strong> is classically customer-support-centric with strong omnichannel depth \u2014 well-suited for high-volume external support. <strong>Jira Service Management<\/strong> is the Atlassian choice with ITIL depth \u2014 well-suited when engineering and service are tightly interwoven and the rest of the stack runs on Atlassian. <strong>monday service<\/strong> plays its strength when cross-functional service (IT + HR + Facility + Customer Support) should run on a single platform, when workflows should remain visually configurable, and when rollout must happen in weeks. antegma advises vendor-neutrally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2632\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2632\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Which service areas can be mapped to monday service? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2632\" class=\"elementor-element elementor-element-f4903af e-con-full e-flex e-con e-child\" data-id=\"f4903af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be23d0a elementor-widget elementor-widget-text-editor\" data-id=\"be23d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>monday service isn&#8217;t limited to a single service area. In our projects, customers typically use the product for a combination of IT service desk, internal employee service (HR, facility, procurement, legal), and external customer support. Each area gets its own boards with its own status models, SLAs, and permissions, but shares the platform, reporting logic, and common end-user portals. The cross-functional setup is one of the central differentiators compared to specialized helpdesks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2633\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2633\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> From which service tools does antegma typically migrate? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2633\" class=\"elementor-element elementor-element-dffc399 e-con-full e-flex e-con e-child\" data-id=\"dffc399\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2703554 elementor-widget elementor-widget-text-editor\" data-id=\"2703554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We have carried out migrations from Zendesk, Jira Service Management, Freshdesk, ServiceNow, older on-premise helpdesks (e.g. OTRS, BMC Remedy), and from email- or Excel-based ticketing. We migrate tickets, status models, categories, SLA definitions, knowledge articles, and \u2014 where technically sensible \u2014 ticket history and attachments. Complex workflow logic is mapped in the migration concept; outdated status models are professionalized along proven patterns during the migration, rather than carrying forward existing weaknesses 1:1.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2634\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2634\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How long does a monday service rollout take? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2634\" class=\"elementor-element elementor-element-7e5be1a e-con-full e-flex e-con e-child\" data-id=\"7e5be1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98cf9ff elementor-widget elementor-widget-text-editor\" data-id=\"98cf9ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A first productive service use case \u2014 such as an IT service desk board with defined SLAs and routing, or an HR request workflow \u2014 is typically achievable in four to six weeks. More complex scenarios such as multi-area setups (IT + HR + Facility + external support simultaneously), deep integration into ITSM neighboring systems, or migrations of large Zendesk\/Jira data sets extend the timeline accordingly. What matters is an early working core that the service organization learns from and against which further areas are prioritized.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2635\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2635\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Which industries does antegma support on monday service projects? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2635\" class=\"elementor-element elementor-element-649a962 e-con-full e-flex e-con e-child\" data-id=\"649a962\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd53cad elementor-widget elementor-widget-text-editor\" data-id=\"fd53cad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>antegma works with service organizations in consumer goods, B2B e-commerce, mechanical engineering, financial services, and mid-market industry \u2014 with a focus on structured service processes and SLA discipline. The methodology is cross-industry: we combine multi-year experience in service architecture and ITSM neighboring systems with the flexibility of monday service. Industry-specific adaptations \u2014 such as regulatory requirements for service data under GDPR or specialized compliance workflows in highly regulated industries \u2014 are addressed during the discovery and architecture phase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2636\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2636\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> From which service desk tools does antegma typically migrate to monday service? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2636\" class=\"elementor-element elementor-element-b74c52f e-con-full e-flex e-con e-child\" data-id=\"b74c52f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ca7eb elementor-widget elementor-widget-text-editor\" data-id=\"a2ca7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We have carried out migrations from <strong>Zendesk, Freshdesk, ServiceNow ITSM, Jira Service Management, Microsoft Dynamics 365 Customer Service, Spiceworks<\/strong>, as well as from email-inbox-driven ad-hoc service. We migrate open tickets, ticket history, customer and contact data, SLA definitions, knowledge base articles, and \u2014 where technically sensible \u2014 attachments and internal notes. In the migration concept, service processes are often professionalized (e.g. clean category taxonomy, clear SLA tiers) rather than carrying forward existing weaknesses 1:1.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2637\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2637\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How much does monday service cost? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2637\" class=\"elementor-element elementor-element-ea2f4cf e-con-full e-flex e-con e-child\" data-id=\"ea2f4cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d03788d elementor-widget elementor-widget-text-editor\" data-id=\"d03788d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>monday service is licensed by user tier (Basic, Standard, Pro, Enterprise) and number of service agents. List prices are published on <a href=\"https:\/\/monday.com\/pricing\" target=\"_blank\" rel=\"nofollow noopener\">monday.com\/pricing<\/a>. End customers who only submit tickets don&#8217;t need a license. As part of our consulting, we help select the right tier \u2014 Pro is enough for most internal IT and support desks; Enterprise is worthwhile when you need an SLA engine, multi-region setup, or extended audit requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2638\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2638\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is monday service GDPR-compliant? Where is ticket data stored? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2638\" class=\"elementor-element elementor-element-1da491e e-con-full e-flex e-con e-child\" data-id=\"1da491e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5833c0c elementor-widget elementor-widget-text-editor\" data-id=\"5833c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. monday.com is GDPR-compliant, signs a DPA, and operates data regions in the EU (Frankfurt \/ AWS EU-Central). The platform holds SOC 2 and ISO 27001 certifications. Service tickets often contain personal data (end-customer contacts, request content) \u2014 we support with DPA sign-off, permission concept (who sees which tickets), retention rules per GDPR Art. 17, and configuration of private boards for particularly sensitive service cases (e.g. HR requests, compliance reports).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2639\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2639\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Why antegma as an implementation partner for monday service? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2639\" class=\"elementor-element elementor-element-b3d35ff e-con-full e-flex e-con e-child\" data-id=\"b3d35ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e4ae4f elementor-widget elementor-widget-text-editor\" data-id=\"4e4ae4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Three points: first, we are a <strong>certified monday.com partner<\/strong> \u2014 service setup, SLA engine, routing rules, and integrations reflect the current state of the platform. Second, we bring <strong>service-operations depth<\/strong> (ITIL basics, SLA modeling, knowledge base structures, escalation paths). Third, we have <strong>experience with cross-product setups<\/strong>: linking monday service seamlessly with monday CRM (for existing-customer service) or monday work management (for service projects), rather than building isolated service silos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-26310\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-26310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What results do service teams achieve with monday service after rollout? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-26310\" class=\"elementor-element elementor-element-bde4799 e-con-full e-flex e-con e-child\" data-id=\"bde4799\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-069928c elementor-widget elementor-widget-text-editor\" data-id=\"069928c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A first productive service-desk rollout \u2014 such as internal IT support for a defined employee cluster \u2014 is live in <strong>four to six weeks<\/strong>. Service teams report falling first-response times, higher SLA compliance, better visibility into ticket volume and backlog, and less duplicate work because tickets land in a structured board rather than an email inbox. With AI-supported classification and reply suggestions, manual triage load drops further.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is monday service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"monday service is the service desk and ticketing solution of the monday.com platform. Service teams manage tickets, requests, SLAs, and knowledge base articles in flexible boards. Multi-channel intake (email, portal, Slack\\\/Teams), automatic routing, SLA tracking with escalation, and a self-service portal are included. Through the API and native integrations, monday service connects to identity providers, Microsoft 365, Salesforce, Jira, and 1,500+ other applications \\u2014 and can be linked cross-functionally with monday CRM, work management, and dev.\"}},{\"@type\":\"Question\",\"name\":\"When is monday service the right choice compared to Zendesk or Jira Service Management?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Both alternatives are strong service platforms but built for different profiles. Zendesk is classically customer-support-centric with strong omnichannel depth \\u2014 well-suited for high-volume external support. Jira Service Management is the Atlassian choice with ITIL depth \\u2014 well-suited when engineering and service are tightly interwoven and the rest of the stack runs on Atlassian. monday service plays its strength when cross-functional service (IT + HR + Facility + Customer Support) should run on a single platform, when workflows should remain visually configurable, and when rollout must happen in weeks. antegma advises vendor-neutrally.\"}},{\"@type\":\"Question\",\"name\":\"Which service areas can be mapped to monday service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"monday service isn&#8217;t limited to a single service area. In our projects, customers typically use the product for a combination of IT service desk, internal employee service (HR, facility, procurement, legal), and external customer support. Each area gets its own boards with its own status models, SLAs, and permissions, but shares the platform, reporting logic, and common end-user portals. The cross-functional setup is one of the central differentiators compared to specialized helpdesks.\"}},{\"@type\":\"Question\",\"name\":\"From which service tools does antegma typically migrate?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We have carried out migrations from Zendesk, Jira Service Management, Freshdesk, ServiceNow, older on-premise helpdesks (e.g. OTRS, BMC Remedy), and from email- or Excel-based ticketing. We migrate tickets, status models, categories, SLA definitions, knowledge articles, and \\u2014 where technically sensible \\u2014 ticket history and attachments. Complex workflow logic is mapped in the migration concept; outdated status models are professionalized along proven patterns during the migration, rather than carrying forward existing weaknesses 1:1.\"}},{\"@type\":\"Question\",\"name\":\"How long does a monday service rollout take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A first productive service use case \\u2014 such as an IT service desk board with defined SLAs and routing, or an HR request workflow \\u2014 is typically achievable in four to six weeks. More complex scenarios such as multi-area setups (IT + HR + Facility + external support simultaneously), deep integration into ITSM neighboring systems, or migrations of large Zendesk\\\/Jira data sets extend the timeline accordingly. What matters is an early working core that the service organization learns from and against which further areas are prioritized.\"}},{\"@type\":\"Question\",\"name\":\"Which industries does antegma support on monday service projects?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"antegma works with service organizations in consumer goods, B2B e-commerce, mechanical engineering, financial services, and mid-market industry \\u2014 with a focus on structured service processes and SLA discipline. The methodology is cross-industry: we combine multi-year experience in service architecture and ITSM neighboring systems with the flexibility of monday service. Industry-specific adaptations \\u2014 such as regulatory requirements for service data under GDPR or specialized compliance workflows in highly regulated industries \\u2014 are addressed during the discovery and architecture phase.\"}},{\"@type\":\"Question\",\"name\":\"From which service desk tools does antegma typically migrate to monday service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We have carried out migrations from Zendesk, Freshdesk, ServiceNow ITSM, Jira Service Management, Microsoft Dynamics 365 Customer Service, Spiceworks, as well as from email-inbox-driven ad-hoc service. We migrate open tickets, ticket history, customer and contact data, SLA definitions, knowledge base articles, and \\u2014 where technically sensible \\u2014 attachments and internal notes. In the migration concept, service processes are often professionalized (e.g. clean category taxonomy, clear SLA tiers) rather than carrying forward existing weaknesses 1:1.\"}},{\"@type\":\"Question\",\"name\":\"How much does monday service cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"monday service is licensed by user tier (Basic, Standard, Pro, Enterprise) and number of service agents. List prices are published on monday.com\\\/pricing. End customers who only submit tickets don&#8217;t need a license. As part of our consulting, we help select the right tier \\u2014 Pro is enough for most internal IT and support desks; Enterprise is worthwhile when you need an SLA engine, multi-region setup, or extended audit requirements.\"}},{\"@type\":\"Question\",\"name\":\"Is monday service GDPR-compliant? Where is ticket data stored?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. monday.com is GDPR-compliant, signs a DPA, and operates data regions in the EU (Frankfurt \\\/ AWS EU-Central). The platform holds SOC 2 and ISO 27001 certifications. Service tickets often contain personal data (end-customer contacts, request content) \\u2014 we support with DPA sign-off, permission concept (who sees which tickets), retention rules per GDPR Art. 17, and configuration of private boards for particularly sensitive service cases (e.g. HR requests, compliance reports).\"}},{\"@type\":\"Question\",\"name\":\"Why antegma as an implementation partner for monday service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Three points: first, we are a certified monday.com partner \\u2014 service setup, SLA engine, routing rules, and integrations reflect the current state of the platform. Second, we bring service-operations depth (ITIL basics, SLA modeling, knowledge base structures, escalation paths). Third, we have experience with cross-product setups: linking monday service seamlessly with monday CRM (for existing-customer service) or monday work management (for service projects), rather than building isolated service silos.\"}},{\"@type\":\"Question\",\"name\":\"What results do service teams achieve with monday service after rollout?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A first productive service-desk rollout \\u2014 such as internal IT support for a defined employee cluster \\u2014 is live in four to six weeks. Service teams report falling first-response times, higher SLA compliance, better visibility into ticket volume and backlog, and less duplicate work because tickets land in a structured board rather than an email inbox. With AI-supported classification and reply suggestions, manual triage load drops further.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>antegma ist zertifizierter monday.com Partner. Beratung und Implementierung von monday service f\u00fcr IT-Service-Desk, internen Support und Ticketing in DACH.<\/p>\n","protected":false},"author":2,"featured_media":17943,"parent":17953,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17951","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>monday service: consulting &amp; implementation | antegma<\/title>\n<meta name=\"description\" content=\"antegma ist zertifizierter monday.com Partner. 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